ITIL 4 Foundation Practice Exam

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Study for the ITIL 4 Foundation Exam. Utilize flashcards and multiple-choice questions, each with hints and explanations. Prepare thoroughly for your certification exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

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What is the purpose of the service catalogue management practice?

To develop new service offerings
To maintain service incidents
To provide consistent information on services
To ensure training for service users

The correct answer is: To provide consistent information on services

The purpose of the service catalogue management practice is fundamentally about providing consistent and accurate information on services offered by an organization. A well-maintained service catalogue serves as a centralized source of truth that outlines all available services, their descriptions, status, and how they can be accessed. This practice enables users to understand what services are available to them and the business value these services deliver. It not only helps in managing user expectations but also assists in streamlining service delivery and enhancing user satisfaction. By having a clear and comprehensive service catalogue, stakeholders can make informed decisions, which is crucial for effective IT service management. While developing new service offerings, maintaining service incidents, and ensuring training for service users are important activities within IT service management, they do not encapsulate the primary focus of service catalogue management. The central goal is to ensure that users have a clear understanding of the services provided, enhancing transparency and clarity within the organization.